Refund policy

OTAKURUMA maintains a strict no refund policy. Unless merchandise received is defective, OTAKURUMA will not accept returns or offer refunds. All refund/return claims must be made within 3 business days of delivery. Any claims outside of the 3 business day timeframe will not be honored. Please contact info@OTAKURUMA.com and provide the order number and a detailed explanation of the issue. OTAKURUMA holds the right to decline refund/return claims after review. Refund/return claims are handled on a case by case basis, please be thorough with your description and provide photo evidence if possible.