Shipping Policy

How long will it take for my order to be shipped? 

All orders are processed and shipped within 1-5 business days unless the specific product description states otherwise. The customer is emailed a tracking number when the order ships. Domestic orders typically arrive within 1-5 business days after the order has shipped, excluding Sundays, federal holidays, and unanticipated shipping delays. Timelines for arrival depend on domestic location. Delivery delays are not common, but can occur and are not controlled by OTAKURUMA. Please note, some domestic orders over $100.00 may require a signature for delivery. If an attempted delivery notice is left by the shipping courier, please follow up for redelivery or pickup instructions. OTAKURUMA cannot schedule redelivery attempts. 

Customers will be responsible for re-shipping fee on all returned packages due to wrong address information. 


What shipping company do you use, where do you ship to, and how can I track my order? 

Domestic orders are shipped via The United States Postal Service (USPS). OTAKURUMA ships to P.O. Boxes and U.S. Military bases in addition to residential and business addresses. 

Please make sure the address is entered in English and correctly formatted to avoid returns. Tracking numbers are emailed when the order ships. Once items are shipped, customers may track the package via the shipping carrier indicated in the shipping notification email. 

Same rules apply to INTERNATIONAL SHIPPING but limited to these countries.

All international orders are shipped with tracking information to ensure their arrival to the proper provided addresses. Please be aware that international shipments may be charged additional customs duties & taxes not included in the base shipping costs. These fees are determined by USPS and/or receiving country. OTAKURUMA has no control over the additional duties and/or fees assessed. The customer is responsible for any payments of said fees. Thank you very much & we appreciate your understanding.


Why am I paying $4 shipping for an $8 vinyl? 

Our shipping materials are thick cardstock to protect the product and includes tracking information.